Refund policy
Customer Satisfaction Guarantee
Chat button in the bottom right corner of our site. Every request will be individually handled to ensure you are a happy customer.- We accept returns within 30 days from the date of purchase.
- The product must be unused, in its original condition, and accompanied by the original packaging.
- You will be responsible for shipping the product back to us.
Initiating a Return
To initiate a return, visit our website and use the 
chat button to connect with our customer support team.
Return Process
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at sales@wildthingz.info. Please note that returns will need to be sent to the following address:
Wild Thingz Skinfood
2600 Pualani Way
Unit 1605
Honolulu, HI 96815
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at sales@wildthingz.info.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on gift cards.
Exchanges
The fastest way to ensure you get what you want is to contact us and set up an exchange.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase (will be in your email).
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at sales@wildthingz.info.